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CallWhiz AI documentation
How the agents sound, what they do during a call, how they connect to your phone lines and channels, how compliance and testing work, and how the platform runs. Every page is also available as Markdown, and all of it is in one file at /llms-full.txt.
Sounds right
- How CallWhiz AI agents sound like a person on the phoneCallWhiz AI writes every reply to be heard rather than read and chooses the delivery per reply, so an agent speaks in short spoken sentences with the right warmth, calm or urgency.Read
- How CallWhiz AI handles interruptions and end-of-turnCallWhiz AI decides interruption and end-of-turn from how the caller's voice actually ends, so the agent stops when interrupted, waits through a mid-thought pause, and ends the call cleanly.Read
Does the work
- How CallWhiz AI answers from your documentsCallWhiz AI agents answer from the price lists, policies, product sheets, FAQs and scripts you upload, and say so when the material does not cover a question instead of guessing.Read
- How CallWhiz AI remembers a returning callerWith memory switched on for an agent, CallWhiz AI recognises a returning caller and picks up where the last call ended. Memory is off by default and enabled per agent.Read
- How CallWhiz AI agents take actions mid-callCallWhiz AI agents book, look up, update and create in your systems while the caller is still on the line, and read sensitive changes back for spoken confirmation first.Read
- How CallWhiz AI hands a call over to a personOn a CallWhiz AI call a person can be reached at any point, and the person arrives briefed on what the caller wanted instead of asking them to start again.Read
Fits your setup
- Languages, accents and voices in CallWhiz AICallWhiz AI covers 30+ languages with code-switching mid-sentence, supports regional accents within a language, and offers a voice library or a custom voice cloned for your brand.Read
- Connecting CallWhiz AI to your phone lines over SIPCallWhiz AI connects over SIP to the phone system you already run, or provides numbers in 20+ countries with call destinations in 180+, with per-number routing to different agents.Read
- CallWhiz AI on the web, WhatsApp and mobileThe same CallWhiz AI agent answers on the phone, through an embeddable web voice widget, on WhatsApp through the official Business API, and in your mobile app, with one set of instructions and knowledge.Read
- Running outbound campaigns with CallWhiz AICallWhiz AI runs outbound campaigns from a list, a sheet or your CRM, with retries, pacing, per-call outcomes written back, and a platform-wide pause that stops even ringing calls.Read
You can trust it
- Compliance controls on a CallWhiz AI agentOn CallWhiz AI, compliance is a setting on the agent: AI disclosure, calling hours, daily caps, live opt-outs, masked sensitive details, locked policy packs, retention and erasure, and a tamper-evident audit trail.Read
- Testing a CallWhiz AI agent before it goes liveCallWhiz AI agents are tested against written scenarios the way software is: real calls become test cases in one click, versions are compared head to head, and nothing edits itself into production.Read
- What a CallWhiz AI call record containsEvery CallWhiz AI call leaves a recording, a searchable transcript, the outcome and end reason, the actions taken, a summary that quotes the call, and measures of how the agent sounded.Read
Platform
- Building a CallWhiz AI agent in an afternoonDescribe the job in plain language and CallWhiz AI drafts the agent section by section, flags the gaps with a lint pass, keeps every version, and lets you test by phone or in the browser.Read
- The CallWhiz AI API, SDK and webhooksEverything the CallWhiz AI console does is an API call: manage agents, place calls, read call records, use the Web SDK for browser calling, and receive webhooks before and after every call.Read
- Running CallWhiz AI as SaaS, in your cloud or on-premiseCallWhiz AI runs as SaaS, inside your own AWS, Azure or GCP account, or on your own hardware, with the same features either way. In-cloud and on-premise deployments are live in about 30 days.Read
Guides
- Voice agent vs IVR: what changes when callers can just talkAn IVR routes by keypad menus; a voice agent routes by what the caller says and can finish the task itself. This guide compares the two on routing, resolution, handover and what stays the same.Read
- SIP trunk vs a number from CallWhiz AIConnect CallWhiz AI to your existing telephony over SIP, or take a number from CallWhiz AI. This guide explains what each option keeps, what it needs, and when to combine them.Read
- SaaS vs your cloud vs on-premise for a voice agentCallWhiz AI runs in three modes with the same features. This guide compares them on where call audio lives, how fast you can start, and what each needs from you.Read
Put an agent on a number this afternoon.
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