In short: Agents are tested against written scenarios the same way software is, so a prompt change is checked before it reaches a caller.
Definitions
- Scenario
- A written test the agent is run against: an awkward caller, a refund demand, a wrong number.
- Weekly improvement pass
- Proposed changes to an agent that a person approves or rejects. Nothing edits itself into production.
What it does
- Write a scenario, an awkward caller, a refund demand, a wrong number, and run the agent against it.
- Turn a real call that went badly into a test case in one click.
- Compare two versions of an agent head to head before switching.
- A weekly improvement pass proposes changes, and a person approves or rejects each one. Nothing edits itself into production.
Related questions
Can I test an agent before it goes live?
CallWhiz AI agents are tested against written scenarios the same way software is, so a prompt change is checked before it reaches a caller. A real call that went badly can be turned into a test case in one click, two versions of an agent can be compared head to head, and every agent can be tested by phone or in the browser before it goes anywhere near a customer.