In short: Every call leaves a full record: recording, transcript, outcome, who ended it and why, what the agent did, and how it sounded.
Definitions
- End reason
- Why the call ended: resolved, transferred, callback, abandoned or opted out.
- Delivery scores
- Measures of how the agent sounded on the call: speaking rate, reply length, repeated sentences, stock phrases and filler use.
What it does
- Recording and searchable transcript.
- Outcome and end reason on every call: resolved, transferred, callback, abandoned, opted out.
- The actions the agent took, and what came back.
- A post-call summary that quotes the call rather than paraphrasing it.
- How it sounded: speaking rate, reply length, repeated sentences, filler use, so “it sounds robotic” becomes something you can point at and fix.
Related questions
What does a call record include?
Every CallWhiz AI call leaves a full record: the recording, a searchable transcript, the outcome and end reason, who ended the call and why, the actions the agent took and what came back, a post-call summary that quotes the call, and how the agent sounded, including speaking rate, reply length, repeated sentences and filler use.