---
title: "What a CallWhiz AI call record contains"
description: "Every CallWhiz AI call leaves a recording, a searchable transcript, the outcome and end reason, the actions taken, a summary that quotes the call, and measures of how the agent sounded."
url: "https://callwhiz.ai/docs/call-records"
updated: "2026-09-21"
---


# What a CallWhiz AI call record contains

A CallWhiz AI call record holds everything that happened on the call, from the recording to the end reason. It also reports how the agent sounded, so a vague complaint becomes something you can point at and fix.

**In short:** Every call leaves a full record: recording, transcript, outcome, who ended it and why, what the agent did, and how it sounded.

## Definitions

- **End reason:** Why the call ended: resolved, transferred, callback, abandoned or opted out.
- **Delivery scores:** Measures of how the agent sounded on the call: speaking rate, reply length, repeated sentences, stock phrases and filler use.

## What it does

- Recording and searchable transcript.
- Outcome and end reason on every call: resolved, transferred, callback, abandoned, opted out.
- The actions the agent took, and what came back.
- A post-call summary that quotes the call rather than paraphrasing it.
- How it sounded: speaking rate, reply length, repeated sentences, filler use, so “it sounds robotic” becomes something you can point at and fix.

## Related questions

**What does a call record include?** Every CallWhiz AI call leaves a full record: the recording, a searchable transcript, the outcome and end reason, who ended the call and why, the actions the agent took and what came back, a post-call summary that quotes the call, and how the agent sounded, including speaking rate, reply length, repeated sentences and filler use.

## Related

- [Testing a CallWhiz AI agent before it goes live](https://callwhiz.ai/docs/testing)
- [How CallWhiz AI agents sound like a person on the phone](https://callwhiz.ai/docs/sounds-like-a-person)
- [How CallWhiz AI hands a call over to a person](https://callwhiz.ai/docs/handover)