Service Delivery Policy

CallWhiz AI offers purely digital services—AI voice agents, workflow automations, CRM connectors, and analytics. No physical goods are shipped. Fulfilment refers to provisioning access to dashboards, telecom channels, and AI models after your payment or contract is confirmed.

Activation emails, onboarding resources, and credentials are delivered to the registered admin email ID. Ensure you whitelist [email protected]to receive all delivery updates.

• Self-serve plans: Dashboard access, credit packs, and default voices are delivered instantly once payment is confirmed.
• Enterprise launches: Dedicated phone numbers, WhatsApp approvals, and integrations typically go live within 1-5 business days depending on partner SLAs and KYC requirements.
• Custom agent builds: Voice cloning, scripted journeys, or compliance reviews may need additional alignment. A delivery schedule is shared during project kickoff.

We currently support phone deployments across India, the United States, the Middle East, Southeast Asia, and the UK. WhatsApp, web widget, and API experiences are available globally subject to local telecom regulations. If your geography requires special approvals (for example, TRAI headers or TCPA compliance), our delivery team will guide you through the required documentation.

• Provide accurate contact information, billing details, and point-of-contact information during sign-up.
• Complete any required KYC, telecom, or brand approval workflows in a timely manner so our team can activate the requested channels.
• Maintain active payment methods to avoid automated pauses in agent availability.

Once your agents, numbers, or integrations are live, we notify the registered admin via email and update the provisioning status inside the CallWhiz AI dashboard. You can request a delivery summary detailing activated channels, minutes, and whitelisted domains by contacting our support desk.

While most activations occur within the timelines shared above, delays can arise due to telecom partner backlogs, incomplete KYC submissions, or force majeure events. We will communicate any projected delays within 24 business hours and provide revised delivery milestones.

If a requested service cannot be provisioned, we will issue a full refund or offer alternative solutions based on mutual agreement.

For delivery status, provisioning questions, or escalation requests, contact our customer success team:

• Email: [email protected]
• Phone: +91 80194 86323 (Mon-Fri, 10:00-19:00 IST)
• Slack & email support for enterprise plans as per contract.

CallWhiz AI is operated by Zingaro AI Private Limited, Khammam, Telangana 507002, India.

We periodically refine our delivery processes as we expand into new countries or add communication channels. Updates to this policy will be reflected on this page with a new effective date. Subscribed administrators may also receive email notifications for major changes.