Cancellations & Refunds

CallWhiz AI combines subscription access and usage-based billing. This policy explains how you can pause or cancel services, how refunds are handled, and what timelines apply. Our goal is to offer transparent guardrails while keeping your AI agents available when business needs fluctuate.

• Self-serve customers can cancel monthly subscriptions anytime from the CallWhiz AI billing dashboard. Cancellation stops auto-renewal, and your agents continue to run until the end of the active billing cycle.
• Annual or committed term contracts require a 30-day written notice prior to the renewal date. Contract-specific offboarding steps will be coordinated by your customer success manager.

Credits purchased for outbound calls, AI actions, or add-ons are non-transferable and expire based on the plan selected. If you cancel your account, unused credits remain accessible until the end of the active subscription. After termination, any remaining credits are forfeited unless we are legally required to provide a refund.

• First 7 days: If you experience a critical issue that prevents agent deployment and our support team cannot resolve it within seven days, we offer a full refund of the subscription fee.
• After go-live: Refunds are prorated based on unused months for annual plans when service availability is impacted by a verified CallWhiz AI outage exceeding our SLA commitments.
• Usage packs: Refunds are not issued for consumed minutes, API calls, or third-party passthrough fees. If we fail to deliver the promised channel (for example, a denied phone number or WhatsApp approval), the unused balance for that channel is refunded in full.

To request a refund, email [email protected]with your account ID, invoice number, and a summary of the issue. Our finance team evaluates requests within 5 business days. Approved refunds are processed to the original payment method within 7-10 business days, subject to gateway timelines.

Initiating a chargeback without contacting our support team may result in immediate suspension of services and permanent account closure. We collaborate with payment partners like Razorpay and Stripe to investigate disputes and will provide usage logs to demonstrate consumption where applicable.

If legal or regulatory changes force us to discontinue a channel in your region, we will either migrate you to an alternative provider or refund unused fees associated with that channel. Refunds are not issued for business outcomes such as closed deals, meetings booked, or campaign ROI.

We review this policy periodically to align with telecom partner SLAs and industry best practices. Changes take effect immediately upon posting. Material updates are highlighted via dashboard announcements or email alerts to billing contacts.

We're here to help. Reach our billing support team at [email protected] or call +91 80194 86323 during business hours. Enterprise customers can raise a ticket via their dedicated success channel for prioritised handling.

CallWhiz AI is operated by Zingaro AI Private Limited, Khammam, Telangana 507002, India.