Terms & conditions

These Terms & Conditions (“Terms”) govern your access to and use of CallWhiz AI, an AI voice automation platform operated by Zingaro AI Private Limited, a company registered in India. By creating an account, subscribing to credits, or deploying our agents across phone, WhatsApp, or web channels, you acknowledge that you have read, understood, and agree to be bound by these Terms as well as any additional policies referenced here.

You must be at least 18 years old and authorized to bind your organisation to these Terms. You are responsible for maintaining accurate account information, safeguarding login credentials, and ensuring only authorised team members access the CallWhiz AI dashboard, APIs, or agent tooling.

We may suspend or terminate accounts that violate these Terms, misuse credits, or engage in fraudulent activity. Unused credits or subscriptions may be forfeited if an account is shut down for policy violations.

CallWhiz AI delivers AI-powered voice agents, workflow integrations, analytics, and CRM syncing to automate inbound and outbound conversations. Specific modules include call routing, speech synthesis, call recording, and third-party integrations. Features may evolve over time as we release product updates.

Some capabilities require enabling access to external systems such as CRMs, payment gateways, or communication platforms. You are responsible for obtaining the relevant permissions and observing each provider’s rules.

• Comply with all telecom regulations, Do Not Disturb (DND) registries, and consent requirements in the geographies where you deploy CallWhiz AI voice agents.
• Do not use the platform for spam, harassment, or high-risk categories such as phishing, misinformation, or unauthorised financial solicitations.
• Respect data residency obligations and the privacy expectations of your callers; you must disclose that conversations are handled by AI when required by law or industry guidelines.

CallWhiz AI operates on usage-based billing for call minutes, AI processing, and add-on services. Prices, credit packs, and subscription tiers are displayed in the dashboard and may change with prior notice. Taxes, telecom surcharges, and carrier fees are passed through based on applicable law.

Payments must be completed using the supported gateways. Late or failed payments may lead to service suspension. Please review our Cancellations & Refunds Policy for details on refund eligibility and timelines.

You retain ownership of the prompts, scripts, contact lists, and call outcomes you upload to CallWhiz AI. By using our platform, you grant us a limited license to process that data solely to deliver the requested services, improve model performance, and maintain compliance.

CallWhiz AI retains all intellectual property rights over its software, agent voices, design system, and brand assets. You may not copy, resell, or reverse engineer proprietary components without written permission.

We implement layered security controls, encrypted storage, and audit logging to protect sensitive data. Please refer to our Privacy Policy for comprehensive details. You are responsible for configuring user permissions, redacting sensitive data, and complying with industry-specific privacy obligations.

CallWhiz AI connects with CRMs, ticketing tools, ad platforms, and telephony providers. Your use of those integrations is subject to each partner’s terms. We are not liable for downtime, pricing, or data handling performed by third-party systems.

CallWhiz AI is provided on an “as is” and “as available” basis. While we commit to high availability and enterprise-grade SLAs for paid tiers, we cannot guarantee uninterrupted service. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We are not responsible for damages arising from telecom outages, caller behaviour, inaccurate call outcomes, or misuse of AI-generated content. In no event will our aggregate liability exceed the fees paid to CallWhiz AI in the preceding three months.

You may terminate your subscription or cancel agent deployments at any time from the dashboard. We may terminate or suspend access if you breach these Terms or if continued service becomes commercially impractical or legally restricted. Upon termination, access to dashboards, call recordings, and analytics may be revoked, but you can request data export within 30 days.

We may amend these Terms to reflect new features, regulatory guidance, or security requirements. Material updates will be notified via email or in-product banners. Continued use of CallWhiz AI after changes take effect constitutes acceptance of the revised Terms.

For questions about these Terms, reach out to our compliance desk at [email protected], call +91 80194 86323, or write to Zingaro AI Private Limited, Khammam, Telangana 507002, India.