In short: The same agent answers on the web, on WhatsApp and in your mobile app, with one set of instructions and one set of knowledge.
Definitions
- Voice widget
- An embeddable button on your website. The visitor clicks and talks to the agent.
- Tap-to-answer menu
- WhatsApp buttons that fill in details without a round trip of typing.
What it does
- An embeddable voice widget for your website. The caller clicks and talks.
- The official WhatsApp Business API, including tap-to-answer menus that fill in details without a round trip.
- Mobile: route a call to a teammate’s phone when they are available, and let the agent take it when they are not.
Related questions
Does CallWhiz AI work on WhatsApp and on my website?
The same CallWhiz AI agent answers on the phone, on the web through an embeddable voice widget, on WhatsApp through the official WhatsApp Business API, and in a mobile app, with one set of instructions and one set of knowledge.