Voice AI for India's Fastest-Growing Ecommerce Brands
CallWhiz AI helps ecommerce and D2C teams use AI voice agents to reduce RTO, automate post-purchase support, and make every order feel well taken care of.
Designed for High-Volume Ecommerce & D2C in India
Lower RTO and failed deliveries with proactive confirmation
Reduce support call volume while boosting CSAT
Give shoppers real-time updates without logging into apps
Support English and Indian languages for Tier 2 and Tier 3 cities
Keep agents focused on complex cases and escalations
Voice Workflows Across the Shopper Journey
COD Confirmation & Verification
Verify COD orders, confirm addresses, and reduce RTO by ensuring the customer is ready to receive the shipment.
Delivery & Delay Updates
Proactively call customers with delivery windows, delays, and rescheduling options, reducing anxious support calls.
Returns & Refund Automation
Capture reasons for returns, guide customers through the process, and keep them updated on refund status.
Re-Engagement & Cross-Sell
Call existing customers with personalised offers based on order history, nudging repeat purchases.
Payment & EMI Support
Assist with payment issues, EMI clarifications, and failed transaction follow-ups, routing to agents when needed.
VIP & Loyalty Program Support
Offer white-glove voice support to high-value customers with faster routing and personalised journeys.
Turn Every Order into a Conversation
See how CallWhiz AI can help your ecommerce brand reduce RTO, boost loyalty, and deliver premium post-purchase experiences at scale.
Talk to Ecommerce Specialists