---
title: "How CallWhiz AI remembers a returning caller"
description: "With memory switched on for an agent, CallWhiz AI recognises a returning caller and picks up where the last call ended. Memory is off by default and enabled per agent."
url: "https://callwhiz.ai/docs/memory"
updated: "2026-09-21"
---


# How CallWhiz AI remembers a returning caller

A CallWhiz AI agent with memory switched on recognises a returning caller and recalls what they asked for, agreed to or were promised. Memory is off by default, enabled per agent.

**In short:** When memory is switched on, an agent recognises a returning caller and picks up where the last call ended.

## Definitions

- **Memory:** Per-agent recall of a returning caller's previous conversation, so the call continues instead of starting over.

## What it does

- Recalls what the caller asked for, agreed to, or was promised.
- Removes the “as I mentioned last time…” gap that makes automated calls feel like starting over.
- Off by default and enabled per agent, because not every use case should remember a caller.

## Related questions

**Can the agent remember a previous call?** CallWhiz AI agents can recognise a returning caller and pick up where the last call ended, recalling what the caller asked for, agreed to or was promised. Memory is off by default, enabled per agent, because not every use case should remember a caller.

## Related

- [How CallWhiz AI answers from your documents](https://callwhiz.ai/docs/knowledge)
- [Compliance controls on a CallWhiz AI agent](https://callwhiz.ai/docs/compliance)