---
title: "How CallWhiz AI hands a call over to a person"
description: "On a CallWhiz AI call a person can be reached at any point, and the person arrives briefed on what the caller wanted instead of asking them to start again."
url: "https://callwhiz.ai/docs/handover"
updated: "2026-09-21"
---


# How CallWhiz AI hands a call over to a person

A caller reaches a person on a CallWhiz AI call by asking, pressing a key or simply sounding like they want one. The person receiving the call is briefed before they speak, and the transfer can go to a desk, a mobile or a queue.

**In short:** A caller can reach a human at any point, and the human arrives with the context rather than asking the caller to start again.

## Definitions

- **Warm handover:** A transfer where the person receiving the call is briefed on the conversation before they speak.
- **Queue:** A destination where the next available person picks up the transferred call.

## What it does

- Ask for a person, press a key, or simply sound like you want one. All three route the call.
- The person receiving it is briefed on what the caller wanted before they speak.
- Transfer to a desk, a mobile, or a queue.
- Calls that end in a handover are marked as such, so you can see what your agents are handing over and why.

## Related questions

**How does handover to a person work?** A caller can reach a person at any point on a CallWhiz AI call by asking for one, pressing a key, or simply sounding like they want one. The person receiving the transfer is briefed on what the caller wanted before they speak, transfers can go to a desk, a mobile or a queue, and calls that end in a handover are marked as such.

**What happens when it cannot answer?** It says so and hands to a person, with the context. It is built to admit a gap rather than invent an answer.

## Related

- [How CallWhiz AI handles interruptions and end-of-turn](https://callwhiz.ai/docs/turn-taking)
- [What a CallWhiz AI call record contains](https://callwhiz.ai/docs/call-records)
- [Connecting CallWhiz AI to your phone lines over SIP](https://callwhiz.ai/docs/telephony)